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3805 Tamarack Ave.
Whitefish, MT 59937
Toll Free: 877-596-0243
ESSENTIALS MANAGEMENT STRUCTURES
Coaching creates a space for focus and accountability in moving your business forward. Our coaching program addresses the six key performance indicators within the facility to take your business to the next level. Learn to identify and build upon "Communication and leadership Skills" using the "Coach Approach." Move your team forward by identifying where they are now, where they want to be and coach the gap to discover their possibilities.
- How to Keep Things Positive and How to Coach a Challenging Employee
- Setting up Championship Meetings
- Incentives that Increase Productivity
- Provide Continuing Education Programs that Keep the Team on the Cutting Edge
Top notch education and protocols are defined to create a consistency with all of our service selections and recommendations. Whether the service is done by hand or with a state of the art machine you will receive a written review and a defined way of training. Our protocols cover each treatment in a step by step format to ensure precision and consistency of delivery. Scripting, customer service and key selling points are also included. The team will constantly be evaluated on their service standards.
The right compensation structure is critical. It is important to have a pay structure that is fair and equitable to the owner of the business and their team. The wrong compensation package can be disastrous for the business and its people. Your fortunes are tied to the skill of your employees in this customer service industry. We measure technician performance, and how to create an affordable pay system that rewards and encourages strong performance. This includes a customized pay system tied to performance. Essentials knows what benefits are key to retention and which compensation plans work and which ones don't.
Clients expect more service than in any other industry when it comes to a spa experience. Achieve ultimate customer satisfaction with systems for consistency/quality control such as customer follow-up, mystery shoppers, procedures, scripts, staff incentives, development and retention.
• Choosing the Right Team to Deliver Service Mastery
• What the Job Description Really Needs to Be
• Creating a Logical Training Process That Can be Embraced
• Incentives that Increase Productivity
• How To Work With Clients Under All Circumstances
• Cutting Down on Turnover
Essentials will help you to diversify your revenue sources and leverage your business fully. Are you interested in making money 24 hours a day, 7 days a week, even while you are sleeping? If your answer is "yes" then our e-commerce solutions will dynamically impact your financial bottom line. Instead of just reaching customers in your local geographic area you can reach them worldwide.
At Essentials, we can take you through the entire website/e-commerce development from start to finish. We help you decide the look and feel of your site, the product selection that is most appropriate for your target market, write the copy for your site, design a finished product and even help you promote it through search engine optimization and public relations. In essence we can create a new revenue source for your business while not taking you away from your current income generating responsibilities.