ESSENTIALS MANAGEMENT STRUCTURES

Operations Manual and Job Descriptions

Traditional therapists working alongside medical staff sometimes isn’t easy. There are differences in working styles, personalities and level of responsibility that make for challenging interactions. An operations manual and job descriptions that clearly define job titles, scope of practice, organizational relationships and day to day functions allows for a smoothly run facility without room for error. Furthermore our operations manual includes all of the forms and paperwork necessary to manage a staff.

Hiring a Championship Team

We have a four step interview process to determine which potential team members are right for you and move past the standard questions to ones that are thought provoking and show you who they really are. We set clear expectations right from the start to help you and your team win. We create motivation techniques that inspire your people to be a positive example and we create the incentives to keep them loyal forever.

• Essentials Rates Candidates by 15 Successful Traits Necessary to Every Employee
• Our Interview Program Thoroughly Screens Each Applicant  to Ensure Best Hires
• Clear Job Descriptions are Created for all Positions
• We Establish Motivational Environments That Impact People's Performance

Setting up Team Coaching Programs

Team Development

• How to Keep Things Positive and How to Coach a Challenging Employee
• Setting up Championship Meetings
• Incentives that Increase Productivity
• Provide Continuing Education Programs that Keep the Team on the Cutting Edge

Technical Training

Top notch education and protocols are defined to create a consistency with all of our service selections and recommendations. Whether the service is done by hand or with a state of the art machine you will receive a written review and a defined way of training.  Our protocols cover each treatment in a step by step format to ensure precision and consistency of delivery. Scripting, customer service and key selling points are also included. The team will constantly be evaluated on their service standards. 

Compensation Systems

The right compensation structure is critical. It is important to have a pay structure that is fair and equitable to the owner of the business and their team. The wrong compensation package can be disastrous for the business and its people. Your fortunes are tied to the skill of your employees in this customer service industry. We measure technician performance, and how to create an affordable pay system that rewards and encourages strong performance. This includes a customized pay system tied to performance. Essentials knows what benefits are key to retention and which compensation plans work and which ones don't.

Customer Service

Clients expect more service than in any other industry when it comes to a spa experience. Achieve ultimate customer satisfaction with systems for consistency/quality control such as customer follow-up, mystery shoppers, procedures, scripts, staff incentives, development and retention.

•         Choosing the Right Team to Deliver Service Mastery
•         What the Job Description Really Needs to Be
•         Creating a Logical Training Process That Can be Embraced
•         Incentives that Increase Productivity
•         How To Work With Clients Under All Circumstances
•         Cutting Down on Turnover